Effective Date: 05/09/2024
Last Updated: 05/09/2024

Introduction

At EUPHORIA CAKES LIMITED (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect the personal information you provide when visiting our website, [www.euphoriacakes.co.uk] (the “Website”), or purchasing our cookies and related products.

We adhere to the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018 in the collection, use, and management of your personal information.

Information We Collect

Information You Provide

We may collect personal data that you voluntarily provide to us when:

• Placing an order (e.g., name, delivery address, email address, billing information).
• Contacting us via our contact form, email, or social media.
• Signing up for our newsletter or promotional offers (e.g., name and email address).
• Creating an account on our website.

Information Automatically Collected

When you visit our Website, we may automatically collect certain information about your device and usage, such as:

• IP address
• Browser type and version
• Operating system
• Pages viewed
• Referring URLs
• Cookies and other tracking technologies (see Section 3 for more details)

How We Use Your Information

We use your personal data for the following purposes:

• Processing and delivering orders: To fulfil your purchase, deliver products, and communicate with you about your order.
• Customer service: To respond to your inquiries or issues.
• Marketing and promotions: With your consent, we may send you newsletters, offers, and other promotional content. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or by contacting us.
• Improving our services: We analyse data about how you interact with our Website to enhance user experience and functionality.
• Law enforcement: We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and improve our services. Cookies are small text files stored on your device that allow us to recognize you when you return to our Website and provide customized features.

Types of Cookies We Use

• Essential Cookies: These are necessary for the operation of our Website (e.g., enabling shopping cart functionality).
• Performance Cookies: These collect data on how visitors use our Website, allowing us to optimize it for better user experience.
• Functional Cookies: These enable additional features such as remembering your preferences and login details.
• Marketing Cookies: These track your browsing behaviour to display targeted ads and promotions relevant to you.

You can modify your cookie preferences through your browser settings. Please note that disabling cookies may affect certain functionalities on our Website.

Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with trusted third parties to facilitate the operation of our business, including:

• Payment processors: To securely process your transactions.
• Delivery services: To ship your orders to you.
• Marketing and advertising providers: To manage our promotional campaigns.
• Legal and regulatory authorities: If required by law or necessary to protect our legal rights.

We ensure that any third parties we share your data with are bound by confidentiality and data protection agreements that comply with applicable laws.

Data Security

We are committed to ensuring that your information is secure but remember that no method of transmission over the Internet, electronic storage is 100% secure. While we strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard the data we collect online. This includes the use of Secure Socket Layer (SSL) encryption for processing sensitive information like payment details.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Once this period has expired, we will securely delete or anonymise your data.

Refund/Returns

By ordering from us you agree to the following Terms & Conditions.

Payment is needed to confirm online orders and until payment is received your order cannot be guaranteed. For orders booked via an invoice pro forma payment is strongly recommended, and we reserve the right to cancel any order still awaiting payment on the delivery date. Issuance and receipt of your invoice is taken as confirmation of your order and because we may have had to turn away other clients and start preparations for your order invoices will remain payable in the event of cancellation or postponement.

As our products are perishable, all food sales are final and we do not accept returns. Please see below our returns policy:

Refunds, credit notes or a replacement order to the same value will be given only in the event that you receive the incorrect product or if the products are shown to be of unsatisfactory quality (taste does not qualify, as it is subjective). Should this be the case, or if you are in any way unsatisfied with the condition or quality of your order upon arrival you must contact us within 24 hours of receipt. We will not accept liability for any complaints made after this time.

If you are unhappy with the condition of your order when it arrives, please provide us with photographic evidence showing any damage to begin the enquiry process and contact us within 24 hours of receipt. We will get straight back to you to sort it out.

Our baked goods ship within the UK only on a Next Day delivery service with RoyalMail 24. You will receive a notification on the day we ship and then another notification and time slot on the day of your delivery. All RoyalMail 24 deliveries are fully tracked.

All e-gift cards once purchased cannot be refunded. They are only redeemable for orders placed online. Any unspent balance will remain on the e-gift card for a year and can be used for future orders.

Your Rights

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

We may process Personal Data under the following conditions:

• Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
• Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
• Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
• Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
• Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
• Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

Under the UK GDPR, you have the following rights regarding your personal data:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete information.
• Right to Erasure: You can ask us to delete your personal data, under certain conditions.
• Right to Restrict Processing: You can ask us to suspend processing your personal data.
• Right to Object: You can object to our processing of your personal data, including for direct marketing purposes.
• Right to Data Portability: You can request to transfer your data to another provider in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us at info@euphoriacakes.co.uk. We aim to respond to all requests within one month.

Third-Party Links

Our Website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external websites. We encourage you to review their privacy policies before sharing any personal information.

Children’s Privacy

Our Website is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page, and where appropriate, we will notify you via email or other means.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

EUPHORIA CAKES LIMITED
128 City Road London EC1V 2NX
Email: info@euphoriacakes.co.uk